Whimsy Little Teepee Co. - USER AGREEMENT TERMS AND CONDITIONS

The Client, by placing an order via online, email or phone, agrees that they accept the conditions of the rental agreement. Whimsy Little Teepee Co. will retain a booking form and signed terms and conditions agreement, which the Client will then be supplied an invoice as confirmation of their booking.

DEPOSIT AND BOOKING: A $50 non-refundable deposit will be required at the time of booking in order to reserve your party date and theme, payable through Venmo. Payments made through PayPal will be subject to a processing fee. The deposit will go towards the total rental cost of your party. If not received within 48 hours of your booking, your date and theme will be released. The remaining rental balance will be due 48 hours prior to delivery, in addition to a completely refundable $100 damage deposit. Final payments not received by this time will result in the cancellation of your party with no exception.

The damage deposit will be held to cover any potential damage or additional cleaning. It will be returned in part/full dependent on a check of all equipment.

Minimum party booking cost is $200.

We must receive confirmation of the final number for your sleepover party and add-on choices no later than 14 days prior to the date of the party. If the Client chooses to downgrade the party after this time, the original booking price will still apply with no refund.

All bookings are for a one overnight hire period.

All prices are subject to change, however prices quoted at the time of booking will always be honored.

The costs of add-on items are non-refundable.

Custom theme party cost must be paid upfront and is non-refundable. Custom themes are required to be booked at least 3 weeks in advance.

CANCELLATION: Cancellations can be made 14 days prior to the scheduled party date. The $50 deposit is non-refundable, but may be applied towards the cost of another party if held within 90 days of the original party date. If you choose to cancel our services for any reason, your deposit will be forfeited. The costs of add-on items are non-refundable.

Whimsy Little Teepee Co. reserves the right to cancel your party booking at any time, for any reason. We will always try to give as much notice as possible. Upon any such cancellation we will refund the Client any monies paid in respect of the party booking, within 30 days, should any refund be due. Whimsy Little Teepee Co. will not be liable to pay any compensation to the Client or any other person for any loss, damage or expenditure arising directly or indirectly from the cancellation. Whimsy Little Teepee Co. reserves the right to terminate the booking without notice if there is a breach of these conditions.

FINAL PAYMENT: All outstanding balances are due 48 hours prior to delivery, payable by PayPal or Venmo. The remaining balance is based on the agreed upon number of guests and any additional items.

FORMS OF PAYMENT: We prefer payments to be made through Venmo. Payments made through PayPal will be subject to a processing fee.

INSURANCE: Insurance is the Client’s responsibility during the rental period. Whimsy Little Teepee Co. is not liable for any accidents that occur during said rental period. The Client accepts all liability when renting from Whimsy Little Teepee Co. The Client is responsible for the security of the equipment at all times during the rental period. Any lost, broken, damaged or destroyed equipment will be charged to the Client at full replacement value.

LIABILITY TO THIRD PARTIES: We strictly provide entertainment. Please be aware that children need to be supervised. Whimsy Little Teepee Co. will not be liable for any claim for personal injury, death, loss or damage to the property however caused. Whimsy Little Teepee Co has the final decision in all matters relating to these Terms & Conditions.

DELIVERY AND SET UP: Delivery, assembly*, collection and general laundering are included in the hire cost unless stated otherwise.

*Not applicable with DIY set up packages. Whimsy Little Teepee Co. will not be assembling or styling DIY parties.

Whimsy Little Teepee Co. is now based out of Raleigh, NC.

Delivery to all of Wake County will be included in our standard pricing while we are growing our outreach in this area. For all other counties, please inquire about delivery.

Parties located outside of these counties are limited and an additional travel fee will apply. Please contact us for more information.

Delivery times will be discussed and agreed upon before the day of the party. DIY deliveries are more flexible and will be set at an agreed upon time. The Client is responsible for being present to accept delivery of the equipment. The Client is responsible for any loss or damage incurred if He/She arranges equipment to be delivered without being present or without an authorized agent present i.e. The Client is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Client.

COLLECTION: We will arrive the day after the party, at a previously agreed up time, to collect items.

A quick inspection of all items will be completed at the time of pick-up to confirm there are no obvious damages or issues. A thorough inspection will be completed during the week after your party to inspect for any damages that may have been missed in the initial inspection. At this time the damage deposit will either be returned or used to replace any damaged items.

DAMAGES: General cleaning of all items are included in the hire price.

The Client will be responsible for the cost of replacing any Whimsy Little Teepee Co. equipment damaged due to mistreatment while at the Client’s premises. This includes breakages of teepees frames/lights/breakfast trays, tears/holes in the teepee fabric/pillows/linens/plushes/air mattresses, or extra cleaning needed due to stains.

If any item is damaged or stained, charges will be deducted from the damage deposit in order to replace the item including staff time. If the cost of damages exceeds the amount of the damage deposit, an invoice will be sent to the Client and must be paid by the Client within 24 hours.

Whimsy Little Teepee Co. items exposed to cigarette smoke will incur an additional $100 cleaning fee.

It is the responsibility of the Client to take duty of care and always supervise children with the hire equipment. Diligence must be taken with younger children on the Client’s premises as Whimsy Little Teepee Co.’s hire equipment is not recommended for children under the age of 5.

DAMAGE CHARGES:

The Client agrees to pay the following amounts per damaged item, should an item be damaged while on their premises:

Equipment, damage(s) and cost(s):

Broken or damaged teepee frame, $50 per frame

Broken or damaged teepee cover/fabric, $35-$60 per teepee, depending on which fabric needs to be replaced.

Broken, damaged or tangled fairy/twinkle lights, $15 per set

Broken, damaged or tangled bunting, $15 per length used

Broken, damaged or graffitied breakfast tray, $30 per tray

Nail polish and/or irrevocable stains on any item of bed linen, $10-$35 per item, depending on item type

Damage to, or missing, mattress, $35 per mattress

Damage to, or missing, pillows or plushes, $20 per pillow/plush

Damage to, or missing, lamp, $15 per lamp

Cost of missing or damaged additional items will be discussed at pickup.